workday
Experienced Case Manager
EML
Melbourne, AUS
Full-time
Mid
Hybrid
Discovered 2 weeks ago
Free
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THE OPPORTUNITY
As part of our diverse team based in Melbourne , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work. This will be a full time, permanent position based in the Melbourne office with flexibility to work from home up to 3 days per week after induction training is completed.
YOUR RESPONSIBILITIES
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
- Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
- Conduct claims reviews, case conferences or face to face meetings with clients as required.
ABOUT YOU
Previous or current Victorian Workers Compensation scheme experience or injury management background
Previous experience working in a fast-paced, high-pressure environment with competing priorities.
Strong PC skills with the ability to quickly pick up new systems and processes
Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
Empathetic, resilient and solutions-focused when managing complex or sensitive situations
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