Experience Partner 3

The Experience Partner 3 is a senior-level role responsible for managing high-value, complex client relationships across the full customer lifecycle. This includes leading strategic pre-sales consultations, overseeing implementation and onboarding, and driving long-term client success through executive-level engagement, program optimization, and revenue growth. The Senior Experience Partner also mentors junior team members and serves as an escalation point for complex client issues.

Essential Function Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR. Lead strategic discovery sessions and contribute to solution architecture during pre-sales. Oversee implementation planning and execution, ensuring alignment with client goals. Conduct executive-level business reviews and develop long-term engagement strategies. Identify and drive upsell and cross-sell opportunities in collaboration with sales. Act as an escalation point for Experience Partner I and II team members. Mentor junior Experience Partners and contribute to internal knowledge sharing. Represent Granicus in client-facing presentations, panels, and strategic engagements.

Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.

Lead strategic discovery sessions and contribute to solution architecture during pre-sales.

Oversee implementation planning and execution, ensuring alignment with client goals.

Conduct executive-level business reviews and develop long-term engagement strategies.

Identify and drive upsell and cross-sell opportunities in collaboration with sales.

Act as an escalation point for Experience Partner I and II team members.

Mentor junior Experience Partners and contribute to internal knowledge sharing.

Represent Granicus in client-facing presentations, panels, and strategic engagements.

Bachelor’s degree in Business, Public Administration, Communications, or related field.

5-7 years of experience in consulting, customer success, or enterprise account management, with specific experience serving Federal government clients.

Proven track record of managing strategic client relationships and driving growth.

Experience with SaaS platforms and digital tools preferred.

This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk.

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

A few culture highlights include – Employee Resource Groups to encourage diverse voices

Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.

Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

We bring in special guests from time to time to discuss issues that impact our employee population

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Flexibility & Balance Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment. Health & Wellness Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools. Family & Future Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. Growth & Recognition Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded. Equal Opportunity Employer: Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Flexible Time Off – Take the time you need to rest, recharge, and live your life. Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment.

Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. Work From Home Reimbursement – Support a productive home office environment.

Work From Home Reimbursement – Support a productive home office environment.

Multiple Health Plan Options – Including a 100% employer-paid plan. Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Fitness Reimbursement Program – Stay active, your way. On-Demand Mental Health Support – Access to Headspace and other wellness tools.

On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Paid Parental Leave – For both birthing and non-birthing parents. Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Traditional & Roth 401(k) – With a generous company match. Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Online Learning Platforms – Fuel your professional development. Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Competitive Salary & Bonuses – Your contributions are valued and rewarded.