Customer Success Consultant

5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company

Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools

Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices

Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation

Exceptional interpersonal skills for internal and external relationship building

Ability to thrive in a lean, self-propelling, proactive environment

Commitment to diversity of thought and consideration of different ideas

Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

A few culture highlights include – Employee Resource Groups to encourage diverse voices

Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.

Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

We bring in special guests from time to time to discuss issues that impact our employee population

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Flexibility & Balance

Flexible Time Off – Take the time you need to rest, recharge, and live your life.

Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.

Work From Home Reimbursement – Support a productive home office environment.

Multiple Health Plan Options – Including a 100% employer-paid plan.

Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.

Fitness Reimbursement Program – Stay active, your way.

On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Paid Parental Leave – For both birthing and non-birthing parents.

Traditional & Roth 401(k) – With a generous company match.

Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Online Learning Platforms – Fuel your professional development.

Competitive Salary & Bonuses – Your contributions are valued and rewarded.