Experience Ambassador

About the Role

Role Responsibilities

• Deliver engaging guided tours and whisky tastings that bring the Johnnie Walker story and Scotch whisky to life.
• Welcome guests, provide admissions, ticketing and visitor information while creating a warm and memorable first impression.
• Build personalised visitor experiences by understanding customer interests and recommending tailored experiences across our Scotland Brand Homes.
• Act as a passionate brand ambassador, confidently sharing whisky knowledge, brand heritage and responsible drinking messages.
• Support special events, retail experiences and wider visitor operations while maintaining exceptional service standards.
• Continuously develop your whisky knowledge, presentation skills and understanding of visitor experience best practice.
• This is an exciting opportunity to build a career in tourism and hospitality while developing your presentation skills and whisky expertise at one of Scotland's leading visitor attractions. You'll become part of a passionate team delivering experiences that inspire visitors from every corner of the world.

Experience / Skills Required

• This could be the right opportunity for you if you have:
• Experience in hospitality, tourism, retail or another customer-facing environment.
• Excellent presentation, storytelling and communication skills with the confidence to engage both individuals and larger groups.
• A customer-first mindset and genuine passion for creating memorable experiences.
• Strong interpersonal skills with the ability to adapt your communication style to different audiences.
• A collaborative approach and flexibility to work evenings, weekends and public holidays.
• Knowledge of Scotch whisky or visitor attractions is beneficial but not essential—our training programme will give you the knowledge and confidence to become a true Johnnie Walker ambassador. Additional language skills are also welcomed.

Flexible Working Statement

Rewards & Benefits Statement

• We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
• Competitive salary
• Annual bonus
• Product allowance
• Contributory pension scheme
• Generous holiday allowance
• Share purchase scheme
• Career development opportunities within a global organisation

Diversity Statement

Ready to bring your best? This could be your opportunity.

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