Executive Supervisor

Overview

• We are looking for an Executive Supervisor for travel and tourism company who manages daily operations, leads sales, and ensures service excellence.
• They bridge frontline staff and management by coordinating client bookings, supervising team performance, and driving revenue growth across a wide array of travel products and packages.
• ***Key Responsibilities:***
• Manage frontline travel consultants and agents, monitor individual sales targets, and coordinate training on new travel products and policies.
• Oversee end-to-end travel solutions (flights, hotels, visas, and itineraries), and handle escalated customer inquiries to ensure maximum satisfaction.
• Negotiate contracts and manage relationships with key travel suppliers, airlines, cruise lines, and Destination Management Companies (DMCs).
• **O**Review bookings and itineraries to ensure they meet company standards and comply with industry laws and regulations.
• ***Required Qualifications:***
• Typically 3 to 6 years of experience in the travel/tourism industry, with at least 1-2 years in a supervisory or senior consultant role.
• Proficiency in reservation systems and Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo, alongside experience with CRM platforms.
• Exceptional negotiation, conflict resolution, and communication skills.
• Graduate of Bachelor’s degree with attested education certificates.
• Proficient in Arabic and English both written and oral. Other foreign languages are an advantage.
• Must have hands-on experience in online sales and digital promotion of travel products
• Computer literate, excellent in MS Office & other search engines.
• Minimum of 3+ years experience in a fast-paced, e-Commerce business.
• Hands-on experience in managing and maintaining e-Commerce websites/portals.
• Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders, product development, competitive strategies, consumer research, industry trends and usability best practices.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Familiarity with web design and a keen eye to detail.
• Excellent communication and collaboration skills.
• Analytical and multitasking skills.