Executive - Service Engineer

Job Title: Field Service Technician – Lithium Battery (E-Rickshaw & Home Inverter) Job Type: Full-time Role Overview: The Field Service Technician will be responsible for on-site inspection, testing, maintenance, and troubleshooting of lithium-ion batteries used in E-rickshaws and home inverter systems. Key Responsibilities:  Technical Tasks  Checks and diagnostics of lithium-ion batteries in E-rickshaws and home inverters at customer site  Perform capacity testing, voltage/current measurement, and thermal monitoring.  Identify faults, degradation, or safety risks in battery packs.  Carry out preventive maintenance and minor repairs.  Replace defective cells/modules and ensure proper disposal as per safety standards.  Maintain accurate service records, test reports, and customer logs.  Customer Interaction  Visit customer sites to provide technical support and resolve battery-related issues.  Educate customers on battery usage, charging practices, and safety precautions.  Provide feedback to the company on recurring issues and customer concerns.  Compliance & Reporting  Follow all safety guidelines for handling lithium-ion batteries.  Ensure compliance with environmental and recycling regulations.  Report field findings to the technical team for product improvement.