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Executive Housekeeper

AccorHotel
Ras Al Khaimah, UAE
Full-time
Mid
Onsite
Discovered 2 days ago
Property Management SystemHACCP
Free

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Property Management SystemHACCP
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WHAT WE OFFER

  • We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

  • Competitive Salary
  • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
  • Vacation tickets /benefits provided by the hotel
  • Medical Insurance Provided
  • To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.
  • To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.
  • To ensure the up keeping of all the front of the house, including the hotel entrance.
  • To ensure the up keeping of all the designated back of the house areas.
  • To check regularly the night shift for cleaning.
  • To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.
  • To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.
  • To deal with different suppliers and contractors.
  • To overlook the Pest Control service and jointly with the Chief Steward and Director of Engineering to establish the Pest Control schedules.
  • To implement housekeeping related HACCP procedures.
  • To be involved in sustainable development and to apply energy and waste management.
  • To monitor cost control and to suggest saving programs.
  • To ensure all linen and uniform management and handling procedures are respected.
  • To implement Focus and other financial procedures.
  • To supervise and control Lost and Found, maintain records and mail packages to clients.
  • To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
  • To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.
  • To liaise with the Front Office on the scheduling of rooms for maintenance programs.
  • To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.
  • To daily review the Night Audit reports related to the Housekeeping.
  • To ensure a proper coverage and supervision of the Housekeeping sections at all times.
  • To set performance targets for all associates and constantly monitor and increase staff productivity.
  • To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
  • To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
  • To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.
  • To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
  • To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
  • To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
  • To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
  • To ensure that all guests enjoy their stay being offered the finest personal service.
  • To escort the guests rather than pointing out directions.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

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