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Executive Customer Service - DEL CS
Blue Dart Express Limited
Delhi, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 days ago
Free
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KPIs
1
Financial Performance
% revenue growth from assigned key accounts; cross-sell revenue contribution
2
Customer Satisfaction
NSL scores; customer loyalty scores; % call-back commitments met
3
Team Productivity
Average revenue per FTE; account-wise performance improvement
4
Complaint & Claim Handling
Adherence to TATs for complaint resolution; timely claim closure
5
Performance Culture
Adherence to performance management timelines and processes
6
Employee Engagement & Retention
Employee satisfaction score; team attrition rate
About Blue Dart Express Limited
Parent group profile
DHL Group
Courier, Parcel & Postal Services
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