Executive Assistant Manager - Rooms

Job Summary

Education and Experience

• One qualification path is a 2-year degree in Business Administration, Hotel and Restaurant Management, or a related major plus 4 years of relevant professional experience.
• The alternative qualification path is a 4-year bachelor's degree in a related major plus 2 years of relevant professional experience.

Managing Profitability

• Analyze service issues, identify trends, and make decisions that keep the property moving toward its goals.
• Develop an operational strategy with the Rooms management team and lead its execution.

Managing Revenue Goals

• Monitor Rooms operations sales performance against budget.
• Review reports and financial statements to assess Rooms operations performance.
• Coach the operations team on occupancy, rates, wages, and controllable expenses.
• Compare budgeted wages with actual wages and hold direct reports accountable for addressing problem areas.

Leading Operations and Teams

• Champion the brand's service vision and ensure alignment across Rooms leadership teams.
• Develop systems that help associates understand guest satisfaction results.
• Communicate clear departmental goals to produce desired results.

Managing Guest Experience

• Review guest feedback and ensure appropriate corrective action is taken.
• Respond to guest problems and complaints.
• Maintain regular visibility with customers to obtain feedback on product, service levels, and satisfaction.
• Create an atmosphere that meets or exceeds guest expectations in Rooms and Food and Beverage areas.

Human Resources Activities

• Set goals and expectations for direct reports and hold staff accountable through the performance review process.
• Conduct annual performance appraisals with direct reports.
• Ensure fair treatment, consistent policy administration, and proper disciplinary documentation.
• Foster associate communication, feedback, service commitment, and continuous improvement.
• Implement brand and regional business initiatives and communicate follow-up actions.

About The Luxury Collection