EV Charging Technical Support Specialist

• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Provide prompt and courteous technical support to customers via written and verbal communication. Address inquiries related to EV charger installation, operation, maintenance, and troubleshooting.
• Diagnose technical issues with EV charging equipment remotely. Utilize technical knowledge and troubleshooting tools to identify problems and implement solutions efficiently.
• Assist customers and field technicians with installation procedures, configuration settings, diagnosis and software updates for EV charging stations. Provide clear and concise instructions to ensure proper equipment functionality.
• Maintain accurate records of customer interactions, technical issues, and resolutions in a CRM/Ticketing system. Create detailed troubleshooting guides and FAQs to assist customers and improve support processes.
• Collaborate with cross-functional teams, including engineering, product management, and sales, to escalate complex issues and contribute to product improvement initiatives. Provide feedback on common customer issues and suggest product enhancements.
• Work independently and meet deadlines
• Willingness to travel domestically.
• Other duties as assigned.
• Bachelors degree in Electrical Engineering, Computer Science, or related field preferred but not required.
• Proven experience in technical support or field service, preferably in the electric vehicle industry.
• Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes preferred.
• Proficiency in using diagnostic tools and software for troubleshooting electronic devices, networking, software and hardware.
• Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
• Customer-focused attitude with a passion for providing exceptional service andsupport.
• Ability to work independently and prioritize tasks in a dynamic environment.
• Competencies:
• Understands and lives a “customer first” mentality with empathy, pragmatism anda hands-on approach
• Communication skills, oral and written presentation skills
• Champion for Diversity, Equity & Inclusion
• Structured, and organized with the ability to prioritize tasks
• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool, or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smartphones, printers, photocopiers, etc.
• Prolonged periods of sitting at a desk and working on a computer.
• Lift files and open desk drawers and filing cabinets.
• 8-hour shift Mondays – Fridays 8:30 a.m. to 5 p.m. This position may require occasional travel to customer sites for on-site support or training sessions. Ability to commute/relocate:
• Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required) Work Location: In-person (office)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.