EV Charging Technical Lead | Al-Futtaim Automotive - BYD | KSA

Overview of the Role

Field Operations and Technical Support

• Resolve customer complaints on AC home chargers and DC public chargers across assigned sites.
• Perform diagnostics, fault rectification, and corrective maintenance within agreed SLA windows.
• Execute software upgrades, firmware patches, and configuration management on AC charger hardware.
• Perform Level-1 maintenance and structured fault diagnosis on DC fast-chargers.
• Support commissioning and functional testing before technical sign-off.
• Conduct site surveys and technical readiness assessments before DC charger installation.

Installation Oversight and Compliance

• Coordinate certified contractors to schedule and supervise AC and DC charger installations.
• Monitor compliance with technical specifications, electrical safety standards, SASO, SE, and MOMRAH requirements.
• Review workmanship, raise non-conformance items, and track closure through final acceptance.
• Manage civil, electrical, and networking interfaces on installation projects.
• Ensure supervised installation activities avoid safety or regulatory non-compliance incidents.

Reporting and Documentation

• Submit technical reports covering installation progress, commissioning status, and field findings.
• Produce site survey reports, commercial quotations, and technical snag lists.
• Maintain maintenance logs, fault registers, and resolution records for charger assets.
• Compile weekly and monthly dashboards for uptime, faults, contractor performance, and installation milestones.
• Document escalation cases with root-cause analysis and corrective and preventive action recommendations.
• Retain field records accurately in the designated document management system.

Stakeholder Coordination

• Liaise with Business Development, Aftersales, Commercial, contractors, and vendors on technical matters.
• Escalate technical issues appropriately and track follow-up actions to closure.
• Support procurement with technical input on bills of materials, scopes of work, and contractor evaluation.
• Represent EV Charging Engineering in site meetings, client walkthroughs, and regulatory inspections.

Qualifications

• Bachelor's degree or diploma in Electrical Engineering, Electronics, Power Systems, or a related technical discipline.
• 3–6 years of field experience in EV charging systems, electrical infrastructure, or power distribution.
• Hands-on experience with AC Type 2 and DC fast-charger hardware from relevant OEMs or equivalent.
• Proven contractor supervision experience across multi-site installation programs.
• Working knowledge of Saudi Energy utility requirements, SASO standards, and MOMRAH EV mandates.
• Familiarity with basic networking for connected charger infrastructure.
• Valid KSA driving licence and willingness to work across the Kingdom.
• Business-level English is essential; professional Arabic is advantageous.
• Professional certification in EV charging, power electronics, or electrical safety is advantageous.

Required Skills

• Strong diagnostic capability for AC and DC EV charging hardware.
• Solid grounding in LV/MV electrical safety and site installation methodology.
• Structured analytical problem-solving and root-cause analysis.
• Clear technical communication and reporting.
• Effective contractor and vendor coordination.
• Independent field execution across multiple sites.
• Comfort building weekly and monthly performance dashboards.
• Resilience, flexibility on working hours, and willingness to travel extensively.