Estimator

Set reasonable expectations for the customer, and educate them on the repair process

Have thorough understanding of estimating software, required to process estimates.

Locating assignments from insurer and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.

Gather additional information that may be required from the insured.

View vehicle with customer to highlight accident related damage, and previous damage non claim related.

Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.

Determine if a vehicle is drivable or non-drivable

Determine is a vehicle requires disassembly for an accurate estimate.

Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.

Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.

DATA- Ensure proper dates are inputted in the estimating systems- real time dates.

Ensure correct rate profiles are being selected.

Communication – ensure the claim and important details are communicated to the insurer and customer. For example when a vehicle is scheduled, or any delays.

Parts- ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.

Schedule sublets.

Ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.

Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.

Upload and monitor claims for approval.

Sell customer pay/ third party pay estimates Goal keep a batting average at 80% or higher.