lever
Escalation Engineer
ControlUp
GBR
Full-time
Entry · 2+ years experience
Hybrid
Discovered 3 weeks ago
.NETWCFIISMicrosoft SQLT-SQLInsights
Free
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Key Skills for This Role
.NETWCFIISMicrosoft SQLT-SQLInsights
Full Job Posting
- Provide expert-level technical support for our products
- Analyze, diagnose, and debug complex customer issues.
- Create and implement patches, fixes, and diagnostic tools.
- Take ownership of escalations and drive them toward resolution.
- Act as a technical focal point in cooperative relationships with other internal groups.
- Coordinate with engineers across various product components to deliver successful outcomes.
- Acquire both broad and in-depth product knowledge
- Create and improve documentation to help support engineers resolve cases.
- Demonstrate strong interpersonal and communication skills.
- Push for solutions and collaborate with people across teams.
- At least 2 years of hands-on full-stack experience with strong backend skills, working in multi-threaded environments at scale, using .NET
- Web services / WCF / IIS
- Strong troubleshooting skills
- Great interpersonal skills
- Ability to work under pressure
- Fast at adapting to new technologies Independently driven, proactive, accountable, reliable team player
- Development experience with Microsoft SQL and T-SQL
- Customer support experience
- Experience working with Insights and Splunk
- Experience with Windows internals (Win32 API
- Hands-on experience with Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO, Azure)
- Hands-on hypervisor experience
- Solid understanding of data structures, design patterns, and algorithms
- Experience with large-scale software projects
- Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
- Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
- Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
- True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
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