Escalation Engineer

Minimum 7+ years of experience in supporting large enterprise customers.

Strong Networking background and knowledge. Extensive and in-depth knowledge of TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS protocols

Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN’s, DLP, SSO

Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)

Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).

Good understanding of web technologies (JSON, XML, SOAP, REST, HTML5, Web Services, JavaScripts)

Hands-on experience in traffic analysis tools like Fiddler, Wireshark.

System/server-side experience for troubleshooting.

Hands-on experience in configuring & testing applications for SAML Single SignOn with various IDPs.

Experience in WS-Fed & WS-Trust protocols is a plus.

Prior experience of testing HTTP content rewrite solutions.

Cloud Technology (Docker, Kubernetes, Opensource technologies).

Working experience in Linux, Windows and Mobile environments.

Strong familiarity with one of the scripting languages like Python or Java (Python preferred).

Strong verbal and written communication skills. Able to communicate in an open, transparent and consistent manner with team and co-workers.

Prior experience mentoring, guiding, managing junior team members.

B.E /B.Tech /M.Tech degree from a recognised and accredited university/college.

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.