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Equities Production Support Analyst (Assistant Vice President)
Jefferies
Dubai, UAE
Full Time
Mid
Onsite
1 weeks ago
FidessaULLinkFIX messaging protocolSQLEquities trade lifecycleMENA market rules
Free
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FidessaULLinkFIX messaging protocol
About the Role
Jefferies seeks a motivated Equities Production Support Analyst to join their Dubai office, providing front-line support for Equities trading and middle office platforms across the Middle East region.
Key Skills for This Role
FidessaULLinkFIX messaging protocolSQLEquities trade lifecycleMENA market rules
Responsibilities
- Provide first line production support for Equities trading and middle office platforms across the Middle East region
- Act as the primary contact for traders and business users, troubleshooting issues in real time and ensuring minimal disruption to trading activity
- Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively
- Support key vendor platforms including Fidessa and ULLink, as well as critical in house systems
- Liaise with external vendor support desks to escalate and manage incidents through to resolution
- Work closely with second line support, development teams, and global support counterparts to resolve complex technical issues
- Analyse incidents and perform root cause investigations, documenting findings and recommending improvements
- Assist with release cycles, system enhancements, and configuration changes where required
- Maintain accurate records of incidents, issues, and resolutions in line with support procedures
- Contribute to continuous improvement of support processes, monitoring, and documentation
Requirements
- Proven experience in a production support or application support role within an Equities trading environment
- Strong understanding of Equities products, trade lifecycle, and market flows
- Hands on experience supporting front office trading platforms and/or middle office systems
- Familiarity with FIX messaging protocol, including troubleshooting and analysis
- Experience working in a high pressure, time critical environment, ideally supporting live trading desks
- Experience working with vendor platforms such as Fidessa and/or ULLink is highly desirable
- Familiarity with local MENA market rules, conventions, and processes a strong advantage
- Basic scripting or database knowledge (e.g. SQL) is beneficial but not essential
Full Job Posting
Job Description
- We are seeking a motivated and detail oriented Equities Production Support Analyst to join our Dubai office, providing front line support for Equities trading and middle office platforms across the Middle East region, including key growth markets such as Riyadh and Abu Dhabi.
- This role sits within the wider EMEA support function, itself part of a globally distributed team. The successful candidate will play a critical role in ensuring the stability, performance, and reliability of both vendor provided (e.g. Fidessa, ULLink) and in house trading systems.
- The position requires close interaction with trading desks, middle office teams, technology groups, and external vendors, demanding excellent communication skills and the ability to operate effectively in a fast paced front office environment.
Key Responsibilities & Tasks
- Provide first line production support for Equities trading and middle office platforms across the Middle East region
- Act as the primary contact for traders and business users, troubleshooting issues in real time and ensuring minimal disruption to trading activity
- Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively
- Support key vendor platforms including Fidessa and ULLink, as well as critical in house systems
- Liaise with external vendor support desks to escalate and manage incidents through to resolution
- Work closely with second line support, development teams, and global support counterparts to resolve complex technical issues
- Analyse incidents and perform root cause investigations, documenting findings and recommending improvements
- Assist with release cycles, system enhancements, and configuration changes where required
- Maintain accurate records of incidents, issues, and resolutions in line with support procedures
- Contribute to continuous improvement of support processes, monitoring, and documentation
Qualifications / Experience
- Proven experience in a production support or application support role within an Equities trading environment
- Strong understanding of Equities products, trade lifecycle, and market flows
- Hands on experience supporting front office trading platforms and/or middle office systems
- Familiarity with local MENA market rules, conventions, and processes a strong advantage
- Familiarity with FIX messaging protocol, including troubleshooting and analysis, is essential
- Experience working with vendor platforms such as Fidessa and/or ULLink is highly desirable
- Experience working in a high pressure, time critical environment, ideally supporting live trading desks
- Demonstrated ability to prioritise, troubleshoot, and resolve issues efficiently
- Experience working within a global or multi regional support model
Additional Skills
- Strong problem solving and analytical skills, with a proactive approach to issue resolution
- Excellent communication skills, with the ability to engage effectively with both business users (traders, middle office) and technical teams
- Collaborative mindset with the ability to work across regional and global teams
- Ability to remain calm and effective under pressure, particularly during market hours
- Strong organisational skills and attention to detail
- Basic scripting or database knowledge (e.g. SQL) is beneficial but not essential
- Willingness to work regionally aligned hours and provide support aligned to market needs
About Us
- Jefferies is a leading global, full service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services.
- With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.
- At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives.
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