Equipment Service Technician
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Key skills for this role
About the Role
STERIS is seeking an Equipment Service Technician to troubleshoot and repair medical equipment in hospitals. The role involves travel, independent work, and requires mechanical aptitude.
Key Skills for This Role
Responsibilities
- Perform troubleshooting, repairs, and maintenance of STERIS and competitor medical equipment
- Manage time effectively to prioritize customer and business needs, autonomously schedule PMs, service calls, and installations
- Work with cross functional teams to escalate issues and document troubleshooting
- Provide customers with information, pricing, and repair options; identify sales opportunities
- Support various locations within assigned territory
Requirements
- High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role
- Valid driver's license and ability to meet vendor credentialing requirements
- Customer and team engagement experience
- Effective written and verbal communication skills
- Basic computer skills (MS Windows/email, navigation, mobile app, data input)
- Flexible schedule with potential overnights and early/late hours
Full Job Posting
Position Summary
- Are you mechanically inclined with a knack for hands on work? Do you enjoy a flexible schedule and working independently? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical
The Experience, Skills And Abilities Needed
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role
- Valid driver’s license and ability to meet background and physical assessment elements for vendor credentialing
- Customer and team engagement experience
- Effective written and verbal communication skills
- Basic computer skills (MS windows/email, navigation, mobile app, and data input)
- Must be able to meet flexible schedules with potential overnights, as well as early/late hours
What You'll Do As An Equipment Service Technician
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
- Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties
- Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements
- Provide Customers with information, pricing and repair options; build relationships with Sales to drive Customer experience and revenue opportunities
- Provide support to various locations within assigned territory depending on the service agreements and Customer needs
What STERIS Offers
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Tuition reimbursement and continued education programs
- Excellent opportunities for advancement and stable long term career
Pay Range
- Pay range for this opportunity is $55,250.00 $71,500.00. This position is eligible for bonus participation.
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