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Equipment Service Technician
STERIS
Schenectady, KSA
Full Time
Mid
Field
4 weeks ago
Mechanical RepairTroubleshootingMedical EquipmentHVACElectrical SystemsCustomer Service
Free
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Mechanical RepairTroubleshootingMedical Equipment
About the Role
STERIS is hiring an Equipment Service Technician to troubleshoot and repair medical equipment in hospitals. The role involves travel within a territory and requires 4+ years of work experience with 2 in a mechanical/technical role.
Key Skills for This Role
Mechanical RepairTroubleshootingMedical EquipmentHVACElectrical SystemsCustomer Service
Responsibilities
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components
- Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties
- Work with cross functional teams (Tech Support, Engineering and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements
- Provide Customers with information, pricing and repair options; build relationships with Sales to drive Customer experience and revenue opportunities
- Provide support to various locations within assigned territory depending on service agreements and Customer needs
Requirements
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role; or Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience
- Valid driver's license and ability to meet vendor credentialing requirements
- Customer and team engagement experience
- Effective written and verbal communication skills
- Basic computer skills (MS Windows/email, navigation, mobile app, data input)
- Must be able to meet flexible schedules with potential overnights and early/late hours
Full Job Posting
Position Summary
- Are you mechanically inclined with a knack for hands on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team?
- The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment.
- Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.
- This is a safety sensitive position.
- This role requires daily travel by driving a company vehicle. An acceptable driving record is required.
What You'll Do As An Equipment Service Technician
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
- Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
- Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
- The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
- Provide support to various locations within assigned territory depending on the service agreements and Customer needs.
The Experience, Skills And Abilities Needed
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience re
- Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
- Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
What STERIS Offers
- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Additional add on benefits/discounts for programs such as Pet Insurance
- Tuition reimbursement and continued education programs
- Excellent opportunities for advancement and stable long term career
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