Entitlement Representative

Must have a bachelor’s degree in any subject specialization that supports the role.

Minimum 1Year of overall experience in internal, external stake holder and customer handling in CRM’s. Salesforce preferred

Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.

Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.

Knowledge of web product delivery and processes.

It would be great if you also had . .

Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.

Ability to achieve thoroughness and accuracy when accomplishing a task.

Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.

Driven towards operational excellence and achieve quality in everything you do

Strong organizational skills

Internal, external stake holder and customer handling specifically in Salesforce CRM.

Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora

Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred

Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.

Must possess knowledge of business processes, pricing, policies, and contracts.

Understand a company’s opportunity to cash processes.