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IT Support Services Analyst
Clarivate
London, GBR
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 days ago
Windows 10Windows 11Active DirectoryMicrosoft Entra IDAzure Active DirectoryTCP/IP
Free
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Windows 10Windows 11Active Directory
Key Skills for This Role
Windows 10Windows 11Active DirectoryMicrosoft Entra IDAzure Active DirectoryTCP/IP
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About You - Experience, education, skills and accomplishments
- At least 2 years of experience in IT support, desktop support, Workplace Services or an End User Computing environment.
- At least 2 years of hands on experience supporting Windows environments, including Windows 10 and/or Windows 11.
- Experience supporting and troubleshooting laptops, desktop computers, mobile devices, peripherals, and collaboration technologies.
- At least 2 years of experience working with Active Directory and/or Microsoft Entra ID (Azure Active Directory) and working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and VPN technologies.
- At least 2 years of experience using an IT service management platform, such as ServiceNow, to manage incidents and service requests.
- Ability to manage competing support priorities independently, own user communications through resolution, and communicate professionally with senior leaders and business stakeholders.
It would be great if you also have . . .
Experience supporting macOS, Apple iPhone and Android endpoint environments.
Knowledge of Microsoft Intune or another mobile device and endpoint management solution.
Experience supporting Microsoft Teams Rooms, conferencing solutions and audiovisual technologies.
Understanding of ITIL principles and service management practices.
Experience with IT asset lifecycle management, inventory controls and governance.
Previous experience delivering Executive or VIP technology support.
What will you be doing in this role?
Provide onsite and remote IT support across Clarivate's London, Cambridge and Jersey locations.
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