Entitlement Analyst

We are looking for a passionate, driven and accomplished Entitlement Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will actively support our global sales teams with Content Authorization requests and provide them superior customer experience. As an Entitlement Analyst, you will be responsible to collaborate with sales teams, broker partners, and customers to resolve their concerns in a professional manner.

A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.

Demonstrate exceptional organizational skills and attention to detail.

Provide comprehensive information/updates to the sales teams.

Resolve customer complaints and queries.

Provide new employees with training sessions to enhance their skills.

Offer exceptional customer service and satisfaction.

Follow up with customers for any further information.

Maintain a healthy relationship with the sales teams.

Have an ability to execute, act tactically and write effectively.

Have a desire to learn and absorb information to make connections and drive productivity.

Possess strong analytical, critical thinking, and problem-solving abilities.

A team player and enjoy building strong cross-group working relationships.

Proficient in Microsoft Office Suites (especially in Excel)

Salesforce or any CRM tools experience is a plus.

Process the Content Authorization requests submitted by sales teams by following SOPs.

Collaborate with the sales teams and broker partners to gather the required information.

Resolve customers’ queries and concerns.

Track the progress of the submitted Content Authorization requests.

Track communication in our CRM for transparency and auditability of casework

Focus on improving customer satisfaction by delivering timely, accurate, and quality services.

Suggest process and system enhancements to increase efficiency.

Assist with special projects as assigned.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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