Enterprise Systems Manager

Serve as primary administrator and system owner for ServiceTitan and other enterprise applications.

Manage user permissions, security roles, configurations, workflows, and governance standards.

Support future ERP implementations and ongoing administration efforts.

Ensure data integrity, reporting accuracy, and system performance.

Coordinate testing, upgrades, deployments, and system enhancements.

Develop and maintain onboarding, refresher, and sustainment training programs.

Create SOPs, training guides, knowledge bases, and video learning resources.

Drive measurable improvement in user adoption and system utilization.

Deliver training to field personnel, office staff, managers, and leadership teams.

Partner with department leaders to promote accountability and technology adoption.

Evaluate and implement AI technologies such as Microsoft Copilot and potentially other similar platforms.

Develop AI-assisted workflows that improve productivity, documentation, and knowledge sharing.

Establish AI governance standards and best practices.

Identify opportunities to streamline administrative and operational processes through automation.

Support integrations between ServiceTitan, Microsoft 365, ERP systems, and other enterprise applications.

Collaborate with software vendors and implementation partners.

Assist with reporting, dashboards, business intelligence tools, and workflow automation initiatives.

Participate in strategic technology planning and digital transformation projects.

Establish and maintain enterprise system standards and processes.

Conduct periodic system audits and process reviews.

Maintain technology documentation and workflow diagrams.