Enterprise Support Engineer (GOC) - THG India

Demonstrate and advocate THG’s company values and behaviours.

Support cross-functional teams in achieving company objectives.

Adhere to company policies and undertake additional tasks as directed by the Team Lead.

Maintain high-quality standards in technical support and incident handling.

Apply technical expertise to achieve first-time resolution and customer satisfaction.

Lead by example, demonstrating professionalism and integrity.

Collaborate effectively with peers and stakeholders.

Manage workload and time efficiently to meet performance targets.

Experience with hosting services (website, email, domain management).

Understanding of web technologies, including HTML, CSS, and JavaScript.

Knowledge of SSL certificate management.

Exposure to CRM platforms.

Proficiency with Microsoft operating systems and Office applications.

Familiarity with mobile device operating systems (Apple iOS, Android).

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.