Enterprise Customer Success Manager

Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team. What you will be doing:

As an Enterprise Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis.

Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions.

Designing success plans for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals

You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets

Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs

Leading training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations

Monitoring record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc

Developing and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)

Identifying potential customer references and assist with development of customer case studies

Gaining and maintain an understanding of Semperis technology, products, and services

In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program

Experience with SFDC and Active Directory

Fluent English language skills are required

German language proficiency would be a strong advantage

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Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you.

**Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days.