lever
Enterprise Architect
Sprymethods
Virginia, USA
Full-time
Senior Level
Hybrid
Discovered 1 weeks ago
Free
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- The scope of this program is to enhance enterprise IT services and solutions to this customer component to provide best-in-class end-user support and drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities
- In this role, you will be working at the intersection of traditional IT and specialized scientific and operational technology systems to ensure functionality, performance, availability, responsiveness of supported IT systems and services
- You will be accountable for managing server performance against service delivery objectives and identifying and implementing operational improvements to promote efficiency within the organization
• Requirements & Documentation
- Gather and analyze user system requirements using multiple methodologies
- Develop technical documentation, including system requirements, security specifications, and test plans
• System Operations & Troubleshooting
- Diagnose and resolve server issues related to connectivity, storage, application status, availability, and hardware
- Monitor system performance, identify anomalies, and implement corrective actions
• Data Protection & Continuity
- Perform regular data backups and maintain disaster recovery operations
- Support Continuity of Operations (COOP) to ensure mission-critical availability
- Infrastructure Management
- Apply technical and business expertise to improve deployment and maintenance processes
- Design, deploy, test, certify, patch, and address interoperability issues across all system components
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