Enterprise Account Manager

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in Account Management
• Deep understanding of logistics industry principles and terminology
• ​​It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.​

A summary of key responsibilities for the role is outlined below.

Additional duties may be assigned as needed to support business objectives.

• Client relationship management & consultative selling: Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Account performance monitoring & optimization: Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Customer communication & retention cadence: Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Issue tracking, documentation & visibility: Maintain accurate records of issues, resolutions, and growth opportunities.
• Market awareness & strategic insight sharing: Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.

Paving your way to your success:

• You communicate clearly and professionally, building trust with customers and internal stakeholders.
• You build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes.
• You collaborate effectively across teams to ensure alignment and customer success.
• You thrive in fast-paced environments, prioritizing tasks while maintaining accuracy.
• You are proficient with standard office software and technologies to manage accounts and communication efficiently.

This job posting is anticipated to remain open for at least 15 days from the date of posting

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.

decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

We are committed to providing equal employment opportunities to all qualified individuals.

If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.

Join us in our commitment to creating a diverse and inclusive workplace.

If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.