Enterprise Account Executive

Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.

Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.

Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.

Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.

Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.

Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.

Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.

Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.

Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.

What You Bring to the Role:

BA/BS degree or equivalent experience required.

Experience in cloud/software B2B sales or solution engineering, with a minimum of 10 years of experience and a proven track record of exceeding sales targets.

Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus.

Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

A history of successfully selling to VP and C-level executives in Enterprise accounts.

Outstanding presentation, negotiation, and deal-closing abilities.

Experience creating and leveraging territory and account plans.

An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.

Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.

Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker.

Ability to travel to customer locations.

Base Location: NCR Region

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.