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Enrollment and Eligibility Manager

Maximus
Topeka, USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Free

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Description & Requirements

  • Join Maximus and make a difference in the lives of Kansans. Maximus is seeking a highly motivated Enrollment/Eligibility Manager to support a potential government healthcare program in Topeka, Kansas . As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience.
  • The Enrollment/Eligibility Manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. This role is responsible for overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement initiatives. The ideal candidate will bring strong leadership, program management, and stakeholder engagement experience, along with a demonstrated ability to deliver results in a fast-paced, customer-focused environment.
  • Essential Duties and Responsibilities:
  • - Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
  • - Assist and inform staff about these policies and procedures.
  • - Provide guidance when handling escalated complaints and appeals.
  • - Identify and resolve employee issues, problems, and concerns.
  • - Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
  • - Analyze weekly statistics, prepare daily and weekly reports.
  • - Monitor performance objectives for Enrollment and Eligibility Staff.
  • - Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
  • - Assess performance, provide appraisals, and implement corrective actions as needed.
  • - Evaluate training needs to ensure staff remains current with multiple programs.
  • - Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

Minimum Requirements

  • - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

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