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ENGINEER TECHNICAL SUPPORT - L1
Network Techlab India Limited
Chennai, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
CommvaultVeeamBackup and recoveryData recovery processesTechnical troubleshootingProduct installation and configuration
Free
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CommvaultVeeamBackup and recovery
Role Overview
The Engineer Technical Support - L1 provides first-level technical support for Commvault and Veeam backup and recovery solutions.
The role focuses on troubleshooting, issue resolution, and customer satisfaction through effective communication and technical expertise.
Key Skills for This Role
CommvaultVeeamBackup and recoveryData recovery processesTechnical troubleshootingProduct installation and configuration
Full Job Posting
Job Summary
The Engineer Technical Support - L1 provides first-level technical support for Commvault and Veeam backup and recovery solutions.
The role focuses on troubleshooting, issue resolution, and customer satisfaction through effective communication and technical expertise.
Employment and Experience
- The position is full time.
- The role requires 2-4 years of experience in technical support or a related field.
- The job is listed in Chennai, Tamil Nadu, India.
Duties and Responsibilities
- Provide technical support for Commvault and Veeam backup and recovery solutions.
- Diagnose and resolve technical issues related to data recovery and backup processes.
- Assist customers with product installation, configuration, and troubleshooting.
- Document support interactions and solutions in the ticketing system.
- Collaborate with senior engineers to escalate complex issues.
- Participate in training to enhance technical knowledge and skills.
Qualifications and Requirements
- Proficiency in Commvault and Veeam backup and recovery solutions.
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