Engineer SOC Mobile Core & Roaming Support
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Key skills for this role
About the Role
Responsible for network surveillance, fault rectification, KPI monitoring, and report generation in a 24/7 environment, requiring strong technical and teamwork skills.
Key Skills for This Role
Full Job Posting
Key Accountabilities
- Network Surveillance and Fault Rectification
- Monitoring of Mobile Core Network & Roaming KPIs
- CS/vIMS/EPC/vEPC/SPS/VAS KPIs monitoring and reporting any degradation to responsible teams.
- Routine Network Check such as Health Check, Preventive Maintenance, Network Alarm Management
- Escalation to L2 support, Follow-up and coordination
- Generate, Update and Provide reports relevant to Network Operations and Maintenance
- Monitoring and troubleshooting any raised alarms on the Core nodes. Open cases for new alarm with the suitable severity
Skills
- Good understanding of CS/vIMS/EPC/vEPC KPIs
- Good understanding SPS/VAS KPIs
- Good knowledge in programing and automation.
- Must be able to work effectively in a 24 x 7 x 365 environment.
- Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
- Works well within a team and ability to build relationships cross-functionally.
- Ensure the operations and network KPIs are met with the highest quality and standards.
- Ability to work under pressure and to be able to handle network crises and emergencies
- Management Notification & Escalation as per the company escalation matrix
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