successfactors
Engineer- IP & DWDM (790536)
Ericsson
Noida, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
SDHDWDMOTNNokiaMarconiSTM-1
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Join our Team
About this opportunity: We have an exciting opportunity for an Engineer- IP & DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets!
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote troubleshooting on SDH, DWDM, OTN, Optical and L2 Service devices on Nokia devices.
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
- Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
- Handling Configuration Support & fault analysis.
The skills you bring
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