The PAC Service Engineer is responsible for installation, commissioning, preventive maintenance, troubleshooting, repairs, and customer support for Precision Air Conditioning (PAC) systems and associated cooling equipment.
The role requires ensuring maximum equipment uptime, meeting SLA commitments, and providing excellent customer service at data centers, telecom sites, IT facilities, and commercial establishments.
Key Skills for This Role
PACCRACCRAHCDUFWUPLC
Full Job Posting
Brief Job Description
Job Title
Service Engineer – Precision Air Conditioning (PAC)
Department
Service Operations – Thermal Management
Reporting To
Service Manager / Regional Service Manager
Job Summary
The PAC Service Engineer is responsible for installation, commissioning, preventive maintenance, troubleshooting, repairs, and customer support for Precision Air Conditioning (PAC) systems and associated cooling equipment. The role requires ensuring maximum equipment uptime, meeting SLA commitments, and providing excellent customer service at data centers, telecom sites, IT facilities, and commercial establishments.
Key Responsibilities Installation & Commissioning
Perform installation, testing, and commissioning of PAC units and associated cooling systems.
Verify site readiness and ensure compliance with engineering drawings and safety requirements.
Conduct performance testing and prepare commissioning reports.
Coordinate with project teams, customers, and subcontractors during project execution.
Preventive Maintenance
Execute scheduled preventive maintenance activities for PAC units, CRAC/CRAH units, chillers, condensers, CDU, FWU, and related systems.
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Inspect compressors, condensers, evaporators, fans, control panels, sensors, and refrigerant circuits.
Submit maintenance reports and recommendations for improving equipment reliability.
Breakdown & Troubleshooting
Diagnose and rectify faults in electrical, mechanical, refrigeration, and control systems.
Analyze alarms and operational abnormalities using controller logs and monitoring systems.
Ensure timely closure of breakdown calls as per SLA commitments.
Support emergency and critical site requirements during breakdown situations.
Customer Support
Provide technical support and guidance to customers.
Maintain professional communication during service visits.
Ensure customer concerns are addressed promptly and effectively.
Prepare service reports and obtain customer sign-off upon activity completion.
Spare Parts & Inventory Management
Identify and recommend replacement parts and consumables.
Maintain service inventory and tools in good condition.
Support quotation preparation for repairs and spare replacement requirements.
Safety & Compliance
Follow all EHS (Environment, Health & Safety) guidelines.
Ensure proper usage of PPE during service activities.
Maintain compliance with customer safety regulations and permit systems.
Report unsafe conditions and incidents immediately.
Required Qualifications
Diploma / Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related field.
ITI (RAC/Electrical) with relevant experience may also be considered.
Experience
2 to 8 years of experience in HVAC, Precision Cooling, or Critical Cooling Systems.
Experience in data centers, telecom infrastructure, IT facilities, healthcare facilities, or commercial buildings preferred.
Technical Skills
Good understanding of refrigeration cycle and HVAC principles.
Experience with: Precision Air Conditioning (PAC) Units CRAC / CRAH Systems Chilled Water Systems DX Cooling Systems Air-Cooled and Water-Cooled Condensers CDU and FWU Systems
Precision Air Conditioning (PAC) Units
CRAC / CRAH Systems
Chilled Water Systems
DX Cooling Systems
Air-Cooled and Water-Cooled Condensers
CDU and FWU Systems
Ability to troubleshoot: Compressors EEV/TEV Valves Refrigerant Circuits PLC and Microprocessor Controllers Electrical Panels and Drives Sensors and Communication Networks
Compressors
EEV/TEV Valves
Refrigerant Circuits
PLC and Microprocessor Controllers
Electrical Panels and Drives
Sensors and Communication Networks
Knowledge of refrigerants and safe handling procedures.
Familiarity with BMS and remote monitoring systems.
Key Competencies
Strong troubleshooting and analytical skills.
Customer-focused approach.
Good verbal and written communication skills.
Ability to work independently at remote sites.
Time management and SLA adherence.
Teamwork and collaboration.
Key Performance Indicators (KPI)
Preventive Maintenance Compliance.
First-Time Fix Rate (FTFR).
Breakdown Response Time (RT).
Turnaround Time (TAT) for call closure.
Customer Satisfaction Score (CSAT).
Service Revenue through spare parts identification.
Safety Compliance and Zero Incident Record.
Travel Requirements
Willingness to travel extensively across assigned geographical regions.
Availability for emergency breakdown support, weekend work, and on-call duty when required.
Preferred Industry Experience
Data Centers
Telecom Facilities
IT Parks
Critical Infrastructure Projects
Pharmaceutical Facilities
Manufacturing Plants
Commercial Buildings
Preferred Certification: HVAC/R, Refrigerant Handling, Electrical Safety, Working at Height, and OEM-specific PAC product training (Vertiv, Stulz, Schneider, Rittal, Climaveneta, etc.).
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
