Engineer Fixed & Transport Monitoring Senior Manager - Fixed & Transpo

Overview

• Act as first level of support in Service Operation Center for the Fault & alarm monitoring under incident management process for all du Transport Network that hosts/carries different systems/services in all du Data Centers/ Core/ Aggregation and points of interconnects (24/7 shifts).
• Verification and execution of all incidents related to network operations, network automation and all other similar operational activities that support and enhance the du business systems, processes, and services.
• Responsible for checking fault alarms about network Trouble Tickets and highlight the aging and repeated TTs for next level of escalation and resolution.
• Not to miss any major/critical network alarm and efficiently communicate and effectively handle incidents.
• Provide on-time support and monitoring for all issues happening in all domains since connectivity is provided through IP.
• Perform necessary escalation and involve Second Line operations teams in a timely manner, ensuring adequate follow-up and problem resolution within contracted SLAs.
• Perform periodic analysis of incident reports and observations to proactively prevent issues from occurring.
• Overall responsibility of running network health check reports/queries/scripts and highlight findings.
• Handle daily fault alarms and incidents/TTs as per du operation policies and scope of work.
• Prepare and maintain up-to-date documentation/manuals/diagrams of existing devices/solutions to aid in incident handling and support day-to-day operation tasks related to the transport domain.
• Ensure monitoring and analysis of vendor performance for incident handling.
• Prepare technical reports and documentation related to incidents.
• Work on any network disasters, prepare and implement alternative plans and restore network to deliver specified service levels.
• Support efforts for simulation and actual Disaster Recovery activities to allow successful service restoration in case of crisis.