Engagement Manager, SMB

We operate with one core principle: velocity. In practice, this means we:

Optimize everything we do around accelerating rate of learning.

Do truly great work

Communicate openly and directly, and with full context.

All while maintaining a hard-earned reputation for craft and quality.

We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.

You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.

Key ownership areas:

Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.

Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.

Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.

Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.

2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.