Engagement Manager

Partner with customers to define what success means, how value will be measured, and how UptimeAI aligns with their operational goals and long-term objectives.

Develop customer success plans with clear outcomes, value drivers, adoption goals, and measurable success criteria.

Ensure alignment between executive sponsors, operational teams, and UptimeAI stakeholders on the path to value realization.

Own the customer value narrative by continuously connecting platform capabilities, insights, and outcomes to measurable business impact.

Maintain visibility into value creation, including realized, estimated, and future opportunities.

Lead executive steering committees and value reviews, presenting progress, impact, challenges, and opportunities in a compelling business story.

Partner with technical teams to ensure customer wins and insights are captured, validated, and communicated effectively.

Ensure customers successfully integrate UptimeAI into their operational workflows and decision-making processes.

Identify adoption barriers and proactively drive actions to increase usage, engagement, and business impact.

Help customers move from using the platform to embedding it into their daily operating model.

Develop trusted relationships across executive, operational, and technical stakeholders — beyond the initial champion.

Maintain an up-to-date stakeholder map, understanding decision-makers, influencers, and customer sentiment.

Create internal customer advocates who can communicate the value of UptimeAI across the organization.

Maintain a deep understanding of customer business priorities, operational challenges, and future initiatives.

Identify opportunities for additional value creation, including new use cases, assets, sites, and business areas.

Partner with Sales and Customer Success teams to build expansion strategies based on demonstrated value.

Partner closely with Delivery, Technical Consultants, Product, Engineering, and Customer Success teams to ensure customer needs are understood and translated into successful outcomes.

Proactively identify risks, remove blockers, and drive alignment across internal and external stakeholders.

Customers have a clear definition of success and understand how UptimeAI contributes to their operational and business objectives.

Customers can clearly articulate the value created by UptimeAI, supported by measurable outcomes and executive alignment.

Executive stakeholders are engaged, informed, and view UptimeAI as a strategic partner.

UptimeAI is embedded into customer workflows and becomes part of their operating model.

Strong stakeholder relationships exist beyond the initial champion, creating customer advocacy and long-term partnership.

Expansion opportunities are identified early through a deep understanding of customer priorities and future needs.

Customers achieve measurable value realization, leading to renewal, growth, and expansion.