Eng. Supervisor

About Red Palace: A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together. PALACES: RED PALACE JOB TITLE: Engineering Supervisor REPORTING TO: Chief Engineer / DOE THE POSITION Under the guidance of the Chief Engineer / DOE, the position will operate, Control, maintain and repair all aspects of the Palace’s Systems, Programs, equipment, assets and Admins, in accordance with Boutique Group standards to achieve optimum operating efficiency at all times EDUCATION REQUIRED: Must have All requirements of Engineering Coordinator Associate’s degree in engineering systems controls and Admin or similar or equivalent in years’ experience required 6 years. Authorized Locally to work as engineering systems, Maintenance, controls, Programs and Admin QUALIFICATIONS Must have 4-6 years’ direct experience in Hospitality Engineering supervisory systems controls. Must have entry-level training on BMS building automation system and know how to utilize the control program for troubleshooting. Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team. Proven problem-solving and decision-making abilities. Exceptional attention to detail and a commitment to delivering high-quality service. Proficiency in financial analysis and reporting. Flexibility to work evenings, weekends, and holidays as required. Fluency in English; proficiency in Arabic is preferred. Local market experience is an asset. Familiarity with Palace/Maintenance management software’s, systems and Programs. Flexibility to work evenings, weekends, and holidays as required. Fluency in English; proficiency in Arabic is preferred. JOB DUTIES: Maintains high confidentiality. Ensure that all potential and real hazards are reported immediately. For all of him supervised works executed, by own staff members or external third parties and on the building, plants or technical installations he shares the responsibility. Set up scenarios and contingency plans for all possible breakdowns and ensure readiness of the corrective action and delivering the best alternative scenarios to ensure all guest and stakeholder satisfactions and safety, ensure all staff trained and ready to do their roles in high quality all the time by implementing required monthly inspection and tests, Set Up / Implements together with the Chief Engineer on the Software “Transcendent” all necessary work procedures for preventive maintenance, initiates respective scheduled procedures and monitors carrying out of work. Determines for repair work the priorities and takes care for the quick removing of all breakdowns. Does not accept work, which is not executed in a competent manner. In case of disputes, involves the Chief Engineer or Director of Engineering for a decision. Carries out preventive and routine maintenance comply with PM & RPM Program guidance and tools. Ensure strictly follow up and update the program requirement such checklists, daily routine data collection and review, logbooks, procurement processed. with on time Correction Actions required Attend operational meetings or briefings requested by the Chief Engineer/Director of Engineering. Supports to ensure all staff are thoroughly familiar with the hotel’s emergency equipment and procedures and in a state of preparedness for any emergency, which may occur. Execution of regular technical/skills or “On the Job” trainings. Is responsible for setting up and maintaining ongoing training programs in the Engineering division Attends to all types of repairs and maintenance work in the Palace premises, including any new additional / extensions to the Palace or any other properties maintained by the Palace. Control/Responds to entire process of guest maintenance request within 15 minutes or receipt of the same and strictly follow entire program and actions related. Ensures that the plant rooms, workshops and related areas are kept clean and tidy condition. Observes prescribed safety standards. Helps maintain safe conditions for self and others. Ensure full responsibility for completing Repair and maintenance journey starts from Task assignment along with repair, parts ordering, receiving, quality control, installation then Testing and commissioning ends up with completion of required records & updates end with task completion and handover Performs related duties and special project as assigned Must know how to prepare Entire systems, programs for Status inspection Need to be able to run/Operate/Control/Documentation of the entire engineering systems, planets through the Software’s and minimum required knowledge for site operations and control plant Responsible for maintaining system temperatures and equipment runtimes through the BMS and Auto-Flame Fully control of the energy management systems, program, recommendations, guidance and records on time to ensure best property energy performance and management Responsible for the storing management system, stock movements, Minimum & Maximum stocks control and Availability to ensure full operational support. Responsible for all reporting systems and processes till process completion. Ensure all operational processes goes through the P&P and records up to date for inspections Responsible for engineering digitalization and archive Responsible for immediate reporting of any deviation and handling the process of corrective actions Continual Spot checks and inspections for entire Department operations and Repair& maintenance processes to ensure full implementation as per manufacturer guidance and instructions Responsible for implementation, recording, updating the safety systems and programs as per P&P and under guidance of Chief Engineer/DOE Ensure updating, recording, validity of entire certificates, annual maintenance contracts, warrantees, licenses, SOPs and similar without going expiry. To Complete Entire programs, systems, records, documentations ready all the time for inspection and auditing Supports in all kinds of administration related to the engineering department Ensure completion of redness processes for Entire programs, systems, records, documentation includes RACI requirements, corrective actions and related actions. To complete the personal daily job record, time book accurately and keep ready for inspection. To fully comprehend the building automation system operation, alarm and functionality. Responsible for systems/Trends functionality, availability and control. Responsible for departmental expenses control and implementation of account check box and strict budget control without compromising on the safety, quality and services Responsible in implementing the about the result of guest satisfaction programs and the targets or above Responsible for Monthly closing processes completion such Attendance, Account check box, records keeping, file updates, Guest satisfaction analysis and action plans, store handling, purchasing processes, safety records and updates, PM and RPM Program analysis, BMS timetable & set point updates, Utility consumptions, utilities readings records, unities control and financial systems critics etc., Accordingly provides the sufficient and reasonable supply of spare parts and materials on time he supports. Responsible for aiding the Chief Engineer to co-ordinate and supervise the Engineering Department including the safekeeping and proper use of tools, materials and equipment ensuring that the Hotel plant is kept in a safe and proper condition Responsible of controlling the Annual maintenance contracts, contractors include attending all visits assuring full-service delivery and accurate report keeping. Tests and analysis of all water systems within the Place to include but not restricted to swimming pools, Water Park, Health club Spas, Jacuzzis, ornamental water systems, fresh potable water, chilled water systems, condenser water systems, potable water etc. According to International water safety and quality program. Maintains all controls within the normal parameters. Maintains adequate stocks of chemicals to maintain the parameters. Arranges for periodic tests of the water systems for checks against Legionella, bacteria etc. Maintains records of all tests and treatments and submit them to the Chief Engineer daily Establishes with the Chief engineer priorities of work. Is fully familiar with the fire and safety precautions, how to operate the firefighting equipment as a member of the firefighting team. Through personal department, attitude and appearance, it promotes a high level of interaction with other departments and a high degree of guest satisfaction Responsible for training programs planning, timelines, implementation, documentation, updates and all related Ensure all maintenance goes as per manufacturer instructions and guidelines. All above responsibilities should be as per BG P&P and Departmental P&P and under guidance of Chief Engineer / DOE and asking support from others if any Immediate report and updates the Chief Engineer / DOE on problems and unusual matters General Promptly attending the guest requests with high quality of service Strictly considering the highest quality, safety, look & feel while working in guest areas Ensuring prior Planning, arrangement and communication with other departments while handling all tasks Ensure following up BG repair & Maintenance Policy, procedures and SOPs To report on duty punctually and well groomed. To always provide a courteous and professional service. To maintain good working relationships with own colleagues, and all other departments. To have a complete understanding of and adhere to the Palace’s policy relating to Fire, Hygiene, Health and Safety. Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct. To always maintain a high standard of cleanliness of work areas and protection of the surrounding area when executing jobs. Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas. Ensure strictly follow up, complete and update the R&M program requirement such checklists, daily routine data collection and review, logbooks, personal daily job record, time book accurately, procurement processed. with on time Correction Actions required and keep ready for inspection Responsibility of Predictive maintenance planning and implementation To cross trains in the fields of Fire life health and safety and Financing. To response immediately to guest complaints to ensure guest satisfaction. To ensure cleanliness of work areas and protection of the surrounding area when executing jobs. To learn and carry out fire brigade duties when assigned. Attend meetings and training as required by the Chief Engineer. Stays abreast of current and new industry technology relating to the Engineering Department. Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position. Execution of regular technical/skills or “On the Job” trainings. Is responsible for setting up and maintaining ongoing training programs in the Engineering division and other elated divisions. Relationships Reports to Chief Engineer / DOEs or their deputies. Interacts – cooperates with others in the Engineering Department. Interacts – cooperates with Palace guests / outside contractors as directed. Interacts with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. Financial Performance Contribute to the development and implementation of strategies to maximize revenue and profitability and Cost control without compromising in the assts conditions and FHLS. Contribute to the development and implementation of Store and procurement strategies Ensuring smooth Operation and optimum repair & Maintenance quality Contributes to the development and implementation of strategies to maximize utility consumptions control and saving Contribute to the development and implementation of strategies to maximize cost control and savings for the departmental expenses and following Account check box to ensure budget alignment Health, Safety, and Regulatory Compliance Ensure compliance with all applicable health, safety, and regulatory standards within the restaurant. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Maintain a safe and clean environment for guests and staff, adhering to safety and guidelines. Conduct regular inspections and take necessary corrective actions to address potential hazards. Stay informed about industry trends and regulatory changes to implement necessary adjustments. Ensure full awareness of chemical handling and Material safety data sheet instructions and precautions Fully understands and implements where necessary the Hotel’s fire, emergency and bomb procedures. Follows emergency procedures to provide for the security and safety of guests and employees. Supports a safe Hotel by applying hotel regulations and adhering to existing laws and regulations. LIVING BRAND Understand the importance of individuality Is impeccably groomed, charming and graceful Is thoughtful and welcoming Take pride in anticipating guest needs through service that is warm, genuine and intuitive Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors. Create the guest experience through their senses through all public touch points Ensuring quality is never compromised Is generous in spirit with guests and colleagues alike Establish the reputation of the Palace in the local community for its quality service through providing Ultra luxury Service Quality Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors. Occasional Duties: To carry out any other reasonable duties and responsibilities assigned. To respond to changes in the (Air-Condition & Refrigeration Technician) function as dictated by the industry, company or the Palace. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job with fully compliance with BG P&P and local law code, Law and regulations.