End User Training Consultant

Support development of training plans, curricula, learning journeys, course outlines, content development plans, and training schedules .

Design and develop instructor-led, virtual, blended, digital, and performance-support learning materials.

Develop presentations, facilitator guides, participant materials, exercises, scenarios, job aids, videos, assessments, and other learning resources.

Customize learning content and examples to reflect customer business processes, use cases, roles, and implementation objectives.

Apply adult learning, instructional design, learning experience, and content development best practices .

Apply foundational Organizational Change Management principles to understand how business and role impacts, readiness, communications, and adoption influence learning requirements.

Deliver instructor-led, virtual instructor-led, workshops, knowledge-transfer, and customer enablement sessions .

Facilitate interactive and hands-on learning experiences aligned with customer use cases and operational processes.

Adapt learning and facilitation approaches for different audiences, including business users, super users, system administrators, support teams, managers, and leaders .

Support train-the-trainer, super-user enablement, instructor readiness, and knowledge-transfer activities .

Help customers build user proficiency, confidence, and greater self-sufficiency in using implemented solutions.

Work with functional and solution experts to ensure learning accurately reflects configured solutions and future-state business processes.

Participate in curriculum design, content review, validation, and training readiness sessions.

Follow established content-development, quality, version-control, review, and approval processes.

Work collaboratively with OCM, project management, Professional Services, solution, product, Customer Success, Education, and client teams to align learning with implementation milestones and business outcomes.

Maintain EUT work plans, content trackers, review logs, and supporting project documentation.

Support development of learning assessments and evaluation approaches and analyze learner feedback, training effectiveness, and adoption indicators.

Use feedback, product enhancements, and implementation lessons learned to continuously improve learning content and delivery.

Contribute lessons learned, templates, examples, best practices, and ideas that support continuous improvement and standardization of EUT methodologies and delivery assets .

Develop knowledge of Blue Yonder solutions, supply chain processes, implementation methodologies, and enterprise transformation.