End-User Technology Engineer

As an End-User Technology Engineer, you will:

Provide senior onsite and remote end-user technology support to executives, market-facing users and Institutional teams

Act as the local technology escalation point, ensuring incidents, requests and technology issues are managed effectively and resolved in a timely manner

Partner with stakeholders across Technology, Information Security, Risk, Operations and the business to support technology services and control requirements

Support technology improvement initiatives including laptop upgrades, mobility enhancements, software deployments and information security uplift activities

Assist with the implementation of technology-related regulatory changes, ensuring compliance, audit readiness and effective documentation

To grow and be successful in this role, you will ideally bring the following:

Demonstrated experience providing end-user technology support within a regulated financial services environment

Proven ability to support senior executives, market-facing users and business-critical operations

Strong knowledge of desktop support, mobile technologies, collaboration tools, ServiceNow, ITIL practices and incident management processes

Experience supporting financial markets technologies such as IPC Trader Phone System, Wallstreet, Murex or similar platforms

Experience managing patch deployment, Active Directory, access management and desktop technology controls

Strong stakeholder management skills with the ability to work effectively across business and technology teams

Ability to manage multiple priorities and deliver high-quality outcomes in a fast-paced environment

Fluency in both English and French, with excellent verbal and written communication skills

Experience supporting multiple European locations or legal entities

Understanding of technology risk, operational resilience and information security frameworks within banking

Experience supporting regulatory, audit or control-related initiatives

Experience with ServiceNow, Jira, Confluence and related technology service management tools

Experience working across international time zones and supporting geographically dispersed stakeholders

Relevant tertiary qualification in Information Technology, Computer Science, Engineering, Information Systems, Business Technology or a related discipline (or equivalent professional experience)

Industry certifications in end user technology, desktop engineering, networking, cloud collaboration tools, cyber security or IT service management would be advantageous.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 123370.

17/09/2026, 11.59pm, (Melbourne Australia)