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Employee Support Representative - 12-Month Contract
Ledcor
Vancouver, CAN
Full-time
Hybrid
$40,400 to $55,550.
Discovered 1 weeks ago
Employee support and service center operationsTier 1 customer serviceHuman resources supportPhone, chat, and written communicationServiceNowWorkday
Free
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Employee support and service center operationsTier 1 customer serviceHuman resources support
Role Overview
The Employee Support Representative supports full employee life cycle experiences across Ledcor.
The role provides tier 1 customer service to employees, managers, internal teams, and external parties.
The representative is the first point of contact for Employee Services and escalates inquiries when necessary.
Key Skills for This Role
Employee support and service center operationsTier 1 customer serviceHuman resources supportPhone, chat, and written communicationServiceNowWorkday
Full Job Posting
Description
The Employee Support Representative supports full employee life cycle experiences across Ledcor.
The role provides tier 1 customer service to employees, managers, internal teams, and external parties.
The representative is the first point of contact for Employee Services and escalates inquiries when necessary.
Essential responsibilities
- Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base resources and internal records.
- Prepare and validate employment verification letters in compliance with policy.
- Review and validate employee records in the HRIS.
- Identify and report system issues or recurring inquiries to support continuous improvement.
- Collaborate with team members to troubleshoot issues and identify root causes.
- Maintain communication with employees throughout issue resolution.
Qualifications
- 1+ years of service center or equivalent human resources assistant experience is preferred.
- Excellent customer service, communication, and listening skills.
- Strong attention to detail and accuracy in deliverables.
- Ability to work in a high-demand, team-oriented, fast-paced environment.
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