Employee Relations Lead

At MAQ Software, our people are our greatest asset, and a significant portion of our workforce consists of early-career software engineers.

As the Employee Relations lead for our Noida engineering center, you will serve as a trusted partner to approximately 1,200 junior and entry-level engineers, fostering a positive, inclusive, and high-performance work environment.

You will play a critical role in aligning employee aspirations with organizational goals, proactively addressing concerns, enhancing engagement, and driving retention.

By combining empathy, strong interpersonal skills, and sound judgment, you will help cultivate a culture of transparency, trust, and accountability, ensuring our engineers thrive, grow, and contribute effectively in a fast-paced, innovation-driven environment.

Grievance Redressal & Conflict Management Proactive Mediation: Act as the primary, trusted point of contact for junior engineers, resolving interpersonal conflicts and team dynamics smoothly before they escalate. Objective Investigation: Conduct fair, timely, and deeply empathetic investigations into workplace grievances, ensuring complete compliance with company policies and legal frameworks. Expectation Realignment: Counsel early-career professionals on navigating professional boundaries, corporate etiquette, and the realities of a fast-paced Global Capability Center (GCC) environment. Performance Management Support & Counseling PIP Navigation: Partner with technical delivery managers to facilitate Performance Improvement Plans (PIPs), ensuring the process is constructive, clearly documented, and objective. Empathetic Counseling: Provide direct support and career-stage counseling to junior engineers undergoing performance challenges, helping them build actionable pathways to success. Managerial Enablement: Coach technical leads and engineering managers on how to deliver constructive feedback and manage sensitive conversations with young team members without damaging morale. Employee Engagement & Culture Gen Z / Millennial Engagement: Design and execute engagement initiatives specifically tailored to a young tech demographic, fostering a sense of belonging and collaborative culture. Pulse Checks & Forums: Establish open communication channels, such as regular town halls, focus groups, and continuous feedback loops, to stay closely connected to the floor’s sentiment. Recognition Frameworks: Champion micro-recognition programs that resonate with early-career talent, driving motivation and aligning individual milestones with corporate milestones. Policy Compliance & HR Analytics Trend Analysis: Track and analyze employee relations metrics, turnover trends, and exit interview data to identify root causes of attrition among junior cohorts. Data-Driven Strategy: Present actionable insights and proactive recommendations to leadership to continuously improve workplace policies and intervention strategies. Guardianship of Policy: Ensure corporate guidelines are transparently communicated to, and understood by, a large headcount, emphasizing proactive alignment over rigid policing Candidate Profile: Education: MBA in Human Resources, Master’s in Human Resource Management (MHRM), or an equivalent post-graduate degree in a related field.