Employee Experience Analyst & Solutions Engineer

• Own the integrity and administration of the employee self-service portal, ensuring accurate configuration, appropriate access and permissions, and the security and compliance of all employee data maintained within the system.
• Own end-to-end new-hire onboarding workflows within the portal/HRIS, ensuring a smooth experience for new employees and client HR contacts.
• Monitor and analyze key metrics including but not limited to onboarding completion rates and portal adoption; make recommendations to stakeholders based on reported findings.
• Responsible for the successful execution of portal enhancements, releases, and integrations including testing and validation prior to deployment, documenting defects and coordinating fixes.
• Develop and maintain onboarding documentation, quick-reference guides, and training materials that build lasting system knowledge and self-sufficiency for internal teams and clients.
• Serve as the liaison between HR/Client Services and IT/engineering teams on portal-related projects and change requests.
• Resolve and triage portal issues reported by worksite employees or client administrators—escalating to IT, engineering, or the software vendor as needed—to maintain a reliable, trustworthy system experience for clients.

• Participate in database migration projects by configuring employee and onboarding experiences for migrating customers while limiting disruption to client business operations.

• Bachelor's degree in Information Systems, Business, Human Resources, or a related field, or equivalent professional experience is preferred
• Experience with HRIS (preferably Prism or iSolved), employee self-service portals, and onboarding and enrollment platforms
• Prior experience in a client-facing technical role — sales engineering, solutions consulting, implementation, or technical support.
• Strong presentation skills, with the ability to demonstrate technology clearly and confidently to a non-technical audience.
• Ability to translate business and technical requirements between clients, Sales, and internal technical teams.
• Strong troubleshooting, documentation, and project-coordination skills.
• Proficiency with standard office and collaboration tools; CRM experience (e.g., ClientSpace) a plus.

• Experience in the PEO or broader HR outsourcing industry.
• Prior formal Sales Engineer, Solutions Engineer, or Solutions Consultant experience.
• HRIS or relevant technology certification(s).

The salary range for this position is listed below.

However, you should know that the salary range may vary based on regional location, the candidate’s skill , and relevant experience.

In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this salary range .

BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers .

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Plan or HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base

• Pre-tax Savings on most employee insurance premiums

• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits

• Discount Tickets on Theme Parks and Attractions

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer