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EMEA Head of ISA Operations

BSI
Abu Dhabi, UAE
Full Time
Director
1 months ago
Operational LeadershipProcess ImprovementClient Relationship ManagementGovernancePerformance ManagementStrategic Planning
Free

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Operational LeadershipProcess ImprovementClient Relationship Management
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Overview / Purpose Of The Position

  • The Head of Operations will build the EMEA operational framework for the ISA business line.
  • Integrate it seamlessly into the company's established processes while ensuring commercial discipline, efficiency, and scalability.
  • Ensure alignment with the global ISA community to drive standardisation.

Responsibilities & Accountabilities

  • Collaborate with stakeholders to define the client journey for ISA throughout EMEA.
  • Work with direct reports and regional leaders to mobilise teams for client centric solution deployment.
  • Maintain competencies and roles required for operational delivery of ISA programs.
  • Align EMEA operations with the global Hub.
  • Work with compliance teams to ensure ISA controls and processes are appropriate and effective.
  • Deliver ISA revenue and growth across EMEA.
  • Establish cadence of performance monitoring and provide insights for business forecast.

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