Email & CRM Associate Manager

Key Responsibilities: Email & SMS Execution & Strategy: Oversee the end-to-end planning, execution, and deployment of campaign emails and SMS initiatives; develop automated lifecycle flows, segment audiences, and drive revenue through dedicated CRM channels. Segmentation & Personalization: Lead the audience segmentation strategy, leveraging customer data insights to enhance dynamic personalization, refine messaging relevance, and improve click-through rates across all campaigns. Lifecycle & Flow Automation: Build and optimize automated retention processes—such as browse/cart abandonment campaigns and dynamic inventory alerts—to drive measurable sales lifts and improve customer lifetime value. Testing & Campaign Optimization: Oversee continuous A/B testing programs focused on refining content, design, subject lines, and timing tactics to optimize campaign performance and maximize conversion rates. Data Analysis & Executive Reporting: Track, analyze, and report on key metrics including revenue, CTR, conversion rates, open rates, and engagement; generate monthly CRM analyses and present actionable findings to leadership while ensuring omnichannel data integration. Cross-Functional Alignment: Collaborate closely with cross-functional partners—including Site Teams, Designers, Brand Marketing, and Store Ops—to align email and CRM initiatives with broader commercial goals and product launches. Compliance & Data Hygiene: Partner with Legal and Technical Development teams to ensure strict compliance with global privacy regulations (TCPA, GDPR, CAN-SPAM); oversee list hygiene, bot suppression, and overall database health to maintain peak deliverability. Vendor & DTC Partner Relations: Manage third-party vendor relationships—including Email Service Providers (ESPs), SMS platforms, and DTC software tools—ensuring deliverables meet strategic brand standards and timelines.

Qualifications: Education: 4-year college degree in Marketing, Communications, Business Administration, or a related field. Experience: 3–5 years of dedicated digital marketing experience, with proven expertise in CRM, email marketing execution, and loyalty program management. Technical Proficiency: Advanced skills in Microsoft Excel (data manipulation, pivot tables, VLOOKUPs/XLOOKUPs), Word, PowerPoint, and Google Workspace. Platform Knowledge: Hands-on experience with enterprise-level Email Service Providers (ESPs like Klaviyo, Salesforce Marketing Cloud, Attentive, or similar), SMS platforms, and Loyalty software tools. Analytical Skills: Strong analytical capabilities with a demonstrated history of evaluating campaign KPIs, conducting A/B testing, and translating customer data into actionable growth strategies.

Personal Attributes: Strategic & Self-Motivated: Proactive leader capable of prioritizing multiple projects independently and executing high-impact initiatives in a fast-paced environment. Exacting Attention to Detail: High standard of accuracy regarding data segmentation, campaign link testing, compliance, and project timelines. Strong Communicator & Collaborator: Excellent communication skills, capable of working seamlessly with cross-functional partners, internal leaders, and external vendors. Positive & Adaptable: Agility to adapt to changing priorities while maintaining a dynamic, solution-oriented approach under tight deadlines.

What’s In It For You?

Comprehensive Health: Premium Medical, Dental, and Vision plans designed to keep you and your family healthy and thriving.

Financial Security: Secure your future with our 401(k) retirement plan (including a discretionary company match) plus company-provided Basic Life and AD&D Insurance.

Work-Life Balance: Take the time you need to recharge with generous Paid Time Off (PTO) and a full schedule of paid Holidays.

Growth & Support: We invest in your potential through our Tuition Reimbursement program for continuous learning and provide 24/7 personal support via our Member Assistance Program (MAP).

Team Culture: Join a community that celebrates your hard work with regular Associate Engagement Events, ranging from seasonal celebrations to on-site wellness activities.

Exclusive Style Perks: Look your best for less with generous Associate Clothing Discounts across all our company stores and e-commerce sites.

Legal Disclaimer:

Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

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