Electrical Sales Engineer

Job Overview

Key Responsibilities

• Act as the main contact for customers, ensuring high-quality service and support
• Address customer inquiries and complaints in a professional and courteous manner, escalating as needed
• Stay current with company products, services, and industry trends to provide accurate information
• Use active listening to understand customer needs and suggest suitable solutions
• Identify opportunities to enhance the customer experience and recommend improvements
• Assist with product setup, troubleshooting, and resolving technical problems
• Process customer orders and returns efficiently and accurately
• Keep customer records updated in the company database
• Follow up post-purchase to ensure customer satisfaction
• Generate reports on customer satisfaction and identify areas for improvement
• Train and mentor new customer service representatives on company policies and procedures
• Participate in team meetings to support ongoing improvements
• Job Type: Full-time, Permanent (Freshers Welcome)

Benefits

• Cell phone reimbursement