Educator/Key Holder

Responsibilities

• Use strong floor management skills to manage the day-to-day operations of the store and drive sales
• Train and coach educators on product education and ensure an intentional customer experience
• Ensure sales targets and business metrics are met
• Lead by example and deliver exceptional, intentional customer service
• Seize opportunities to improve business results and build an engaged team
• Think outside the box and offer solutions to retail management team to improve and achieve operational excellence
• Ensure the store meets and adheres to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.)
• Own your area of the store architecture or retail business as a creative entrepreneur with a high degree of personal responsibility
• Build and cultivate lasting customer relationships and enable all staff members to do the same
• Demonstrate strong time management and organization skills to keep priorities in focus
• Create relationships with local businesses and participate in community events
• Stay up-to-date (and ensure staff are up to date as well) with product knowledge, company information, new launches, campaigns and promotions
• Enforce all company policies and programs, ensuring compliance
• Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation
• Complete tasks as assigned by the Store Manager and Assistant Store Manager
• May be responsible for selling and promoting tobacco vape products from an in-store pop-up stand in accordance with company policies and all applicable regulations (Store dependent)
• Other duties as assigned
• Qualifications
• Minimum 1-3 years floor management experience
• Resourceful, creative and solution-oriented
• Ability to work plan, prioritize and organize
• A leader with a proven ability to train others and retain talent
• Strong floor leadership and coaching skills to develop and motivate a sales team