Education Counsellor - Australia and New Zealand
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Key skills for this role
About the Role
IDP Education seeks an Education Counsellor to advise international students on study options in Australia and New Zealand. Responsibilities include counselling, application processing, and business development.
Key Skills for This Role
Responsibilities
- Counsel prospective students to identify appropriate study options including suitable courses and institutions
- Schedule and conduct phone discussions and office meetings to convey course/program information
- Assist students in determining appropriate shortlist of applications to submit
- Support students through admissions, visa and pre departure processes
- Develop and maintain strong relationships with students and families
- Deliver consistently outstanding service to convert students to next stage of pipeline
- Identify opportunities to generate leads and leverage them
- Use CRM system to support end to end counselling process
- Identify new business opportunities in consultation with Business Unit Manager
- Maintain regular contact and activities with key accounts (schools, scholarship bodies)
- Process and submit applications to institutions, obtain offers and facilitate enrolments
- Attend client briefings, workshops and visits to institutions
Requirements
- Bachelor's degree or equivalent
- Fluent in English
- Experience in a sales driven environment with focus on achieving targets
- Knowledge of education institutions, admission processes, and immigration requirements
- Outstanding communication skills
- Excellent planning and organizing skills
- Customer focused with passion for outstanding service
- Highly effective relationship building and management skills
- Effective team worker
- Ability to proactively identify, analyze and solve problems
- Sound judgement and ability to make decisions with integrity
- Strong IT skills – Microsoft Office suite, CRM systems
Full Job Posting
About IDP
- IDP is the global leader in international education services.
- An Australian listed company, we operate in more than 50 countries.
- Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds.
Role Purpose
- The Education Counsellor provides information, advice, support and processing of applications for international students seeking placement in education institutions in UAE.
- Responsible for supporting achievement of office/country sales performance targets.
- Provide support and referral for students with issues other than placement.
Key Accountabilities
- Student Counselling
- Delivering Results
- Business Development
- Customer Service
- Client Relationships
- Team Work
- Communication
Detailed Description
- Counsel prospective students to identify appropriate study options.
- Schedule and conduct phone discussions and office meetings.
- Assist students in determining appropriate shortlist of applications.
- Support student through admissions, visa and pre departure processes.
- Develop and maintain strong relationships with students and families.
- Deliver consistently outstanding service.
- Identify opportunities to generate leads.
- Use CRM system to support counselling process.
- Identify new business opportunities.
- Maintain regular contact with key accounts.
- Process and submit applications to institutions.
- Build effective relationships with education institution staff.
Required Experience
- Educated to bachelor’s degree level or equivalent.
- Fluent in English.
- Experience in sales driven environment with focus on targets.
- Knowledge of education institutions, admission processes, immigration requirements.
- Outstanding communication skills.
- Excellent planning and organizing skills.
- Customer focussed.
- Highly effective relationship building skills.
- Effective team worker.
- Ability to proactively identify, analyze and solve problems.
- Sound judgement and ability to make decisions with integrity.
- Strong IT skills – Microsoft Office suite, CRM systems.
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