Ecommerce Trading Manager

Key Responsibilities

• Trading, Inventory & Site Performance
• Own ecommerce trading performance across conversion, AOV, COS, margin, sell-through, stock cover, availability and new vs. returning customer performance.
• Build and manage the trading calendar, incorporating product launches, seasonal events, promotional activity, key commercial moments and inventory priorities.
• Analyse stock depth, stock cover, sell-through and product performance to identify trading opportunities and risks, proactively adjusting site and marketing activity accordingly.
• Partner with buying and category teams to understand product ranges, seasonal shifts, newness, product lifecycle and inventory positions, ensuring ecommerce activity reflects commercial priorities.
• Use inventory and sales data to identify opportunities to maximise full-price sales, support overstocked categories and minimise aged or slow-moving stock.
• Monitor competitor pricing, product ranges and promotional activity to ensure clients remain commercially competitive.
• Identify and execute site optimisation opportunities across product pages, category navigation, landing pages, UX and onsite search.
• Ensure the site is consistently updated with accurate product information, offers, banners, new product listings and promotional content.
• Translate product and buying showcases into compelling on-site visual merchandising, ensuring key product stories, USPs, newness and seasonal priorities are clearly communicated.
• Use customer, product and trading data to continuously improve the ecommerce experience and commercial performance.
• Product & Lifecycle Returns
• Analyse product performance, customer behaviour and returns data to identify trends, issues and opportunities for improvement.
• Work with category, buying, customer service and operational teams to understand the drivers of returns and identify opportunities to reduce return rates.
• Use returns insight to influence product content, imagery, sizing information, product descriptions and customer communications.
• Identify underperforming products and recommend actions across content, merchandising, promotion and marketing to improve sell-through.
• Track product performance throughout the lifecycle, from launch and newness through to promotional activity and end-of-life.
• Marketing & Channel Management
• Act as the central point of coordination across marketing channels including SEO, PPC, Paid Social, CRM, Affiliates and Influencers, ensuring activity is aligned to the ecommerce trading strategy.
• Work closely with channel specialists to ensure marketing activity is dynamically aligned to stock availability, product priorities, margin targets and commercial objectives .
• Direct marketing activity towards products and categories where there is sufficient stock depth and a clear commercial opportunity.
• Identify opportunities to use paid and organic channels to support high-margin products, priority launches and overstocked or slow-moving inventory.
• Set and manage channel budgets, optimising and reallocating spend based on live performance, commercial return and inventory position.
• Partner with creative and content teams to brief assets that reflect product priorities, seasonal campaigns, key launches and visual merchandising requirements.
• Leverage CRM and email platforms to support customer lifecycle, retention and targeted product activity.
• Drive new customer acquisition while identifying opportunities to improve CLV, conversion and overall commercial return.
• Buying, Merchandising & Vendor Collaboration
• Build strong working relationships with buying, category and merchandising teams, ensuring ecommerce activity is aligned with range plans, stock positions and commercial objectives.
• Coordinate with buying teams and key vendors to understand upcoming product launches, product availability, seasonal priorities and key selling points.
• Attend brand and product showcases to understand product features, USPs, seasonal stories and commercial priorities.
• Translate product showcase and buying insights into effective onsite taxonomy, product categorisation, rich content and high-impact visual merchandising.
• Ensure product launches and seasonal range changes are reflected accurately and effectively across the customer journey.
• Challenge and influence stakeholders using data and commercial insight to ensure product, stock and marketing decisions support overall trading performance.
• Client & Project Management
• Act as the key day-to-day ecommerce contact for your client, proactively managing performance, expectations and communications.
• Own and deliver projects across ecommerce trading, inventory, visual merchandising, returns reduction and marketing optimisation.
• Represent the client’s needs internally, ensuring plans are delivered on time and to a high standard.
• Contribute to QBRs and monthly reporting, delivering clear, commercially grounded performance narratives and recommendations.
• Present inventory, trading and ecommerce insights to clients and senior stakeholders, clearly articulating opportunities, risks and recommended actions.
• Balance client ambition with operational capacity, escalating issues and solutions proactively.
• Take ownership of key ecommerce initiatives from identification through to implementation and measurement of results.
• Cross Functional Collaboration
• Work closely with buying, category, merchandising, operations, data, creative and channel teams to identify and unlock growth opportunities.
• Establish clear communication between commercial, inventory and marketing teams to ensure activity remains aligned throughout the trading cycle.
• Support the onboarding of new clients and help new channel teams integrate into existing account workflows.
• Share market insight, ecommerce best practice and commercial learnings across the wider ecommerce team.

What We’re Looking For