Ecommerce Performance & Client Success Manager
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Key skills for this role
Role Overview
Own end-to-end performance and profitable growth across a portfolio of 6–8 ecommerce brands in Europe, the USA, and the UAE.
The portfolio includes inventory-held and dropship brands, with Meta Ads and Google Ads as primary acquisition channels.
The role has direct P&L responsibility, leads a team of 5–6 people, and coordinates ecommerce, marketing, development, operations, logistics, and customer service functions.
The posting specifies a minimum of five years of experience.
Key Skills for This Role
Full Job Posting
Role Overview
Own end-to-end performance and profitable growth across a portfolio of 6–8 ecommerce brands in Europe, the USA, and the UAE.
The portfolio includes inventory-held and dropship brands, with Meta Ads and Google Ads as primary acquisition channels.
The role has direct P&L responsibility, leads a team of 5–6 people, and coordinates ecommerce, marketing, development, operations, logistics, and customer service functions.
The posting specifies a minimum of five years of experience.
Commercial and Paid Media
- Own revenue, gross margin, EBITDA, budgets, forecasts, commercial targets, and P&L performance across the brand portfolio.
- Monitor CVR, AOV, CAC, ROAS/MER, COGS, marketing spend, risks, and growth opportunities.
- Own Meta Ads and Google Ads performance, manage paid media budgets, review accounts, and challenge campaign strategy and execution.
- Drive profitable spend scaling and testing across creative, audiences, campaigns, product feeds, and landing pages.
Ecommerce Trading and Client Success
- Manage trading calendars, promotions, pricing, product launches, onsite merchandising, and daily trading performance.
- Analyse channels, products, markets, and customers to improve conversion, average order value, acquisition, and profitability.
- Own the commercial website and CRO roadmap while coordinating development resources for improvements.
- Act as the primary commercial client contact and lead meetings covering P&L, trading, paid media, forecasts, and growth.
- Own client satisfaction, success, retention, and proactive communication of challenges with recommended actions.
Team and Operations
- Lead and develop a team of 5–6 people, set objectives, coach performance, and coordinate internal teams, agencies, and external partners.
- Oversee inventory, dropship suppliers, logistics, fulfilment, customer service, stock availability, delivery performance, returns, and cancellations.
- Resolve operational issues affecting revenue, profitability, or customer satisfaction and align partners with brand objectives.
Experience and Skills
- Strong experience in ecommerce trading, performance marketing, growth, or ecommerce management is required.
- Experience owning or significantly influencing ecommerce P&L and managing paid media budgets across multiple brands or markets is required.
- Strong knowledge of Meta Ads, Google Ads, ecommerce KPIs, CRO, analytics, website development, logistics, and customer experience is required.
- Experience with inventory-held and/or dropship ecommerce models is required; Shopify experience is highly desirable.
- Experience across Europe, the USA, and/or the Middle East is advantageous, and familiarity with ChatGPT or Claude is beneficial.
Success Measures
Success means delivering profitable growth across the portfolio, building a high-performing team, and developing trusted client relationships.
The role is expected to understand performance across paid media, ecommerce trading, range growth, and the wider P&L and keep delivery teams aligned.
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