Ecommerce Operations Specialist

Your Responsibilities

• You will be responsible of the day-to-day website operations, issue resolution, and implementation
• For Website Operations & Maintenance you will: Product activation/deactivation requests Spec sheet uploads/removals Category configurations (pre-sale, discontinued flags, mappings) MEC page updates and maintenance
• Product activation/deactivation requests
• Spec sheet uploads/removals
• Category configurations (pre-sale, discontinued flags, mappings)
• MEC page updates and maintenance
• For Issue Resolution & Troubleshooting you will: First line of support for: Order issues (ASW, duplicate transactions, Flexity bugs) Voucher issues Manage and resolve CARL tickets Coordinate fixes with WhiteCap
• First line of support for: Order issues (ASW, duplicate transactions, Flexity bugs) Voucher issues
• Order issues (ASW, duplicate transactions, Flexity bugs)
• Voucher issues
• Manage and resolve CARL tickets
• Coordinate fixes with WhiteCap
• For Agency Coordination (Execution Layer) you will: Translate requirements into tickets for WhiteCap Follow up on bug fixes and deployments Validate fixes before escalation
• Translate requirements into tickets for WhiteCap
• Follow up on bug fixes and deployments
• Validate fixes before escalation
• For Promotions & Campaign Execution you will: Set up and QA promotions Ensure correct pricing, timing, and visibility
• Set up and QA promotions
• Ensure correct pricing, timing, and visibility
• For Tool & Platform Maintenance you will: Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates) Support tracking implementation testing cycles
• Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
• Support tracking implementation testing cycles
• For SEO & Content Execution you will: Implement SEO recommendations Handle technical fixes (via WhiteCap)