eCommerce Experimentation Manager

Partner across product, marketing, design, analytics, data science, and business teams to develop and execute experimentation and research plans that improve customer experiences and drive business outcomes.

Analyze quantitative and qualitative customer data to generate insights, communicate findings, and recommend opportunities for optimization, learning, and growth.

Contribute to the adoption and optimization of experimentation, research, and analytics tooling and processes by leveraging AI and emerging technologies to increase capacity, accelerate insight generation, and improve program effectiveness.

Develop and improve experimentation standards, best practices, training materials, and self-service capabilities that enable teams to scale customer-centric decision-making.

Coordinate experimentation programs and optimization efforts across stakeholders, managing deliverables, communications, reporting, and rhythm of business activities.

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 1+ year(s)

in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 2+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development or equalivent experience 4+ years' experience supporting digital user experience development as a product manager, data analyst, UX designer, engineer, or merchandiser OR 4+ years experience working with A/B testing or Feature Flagging tools, such as Adobe Target, Optimizely, Launch Darkly, etc Proven track-record designing rigorous, online experiments (A/Bn tests)that deliver customer insights and actionable results Demonstrated project management skills coordinating deliverables across several stakeholders with track record of prioritizing and delivering projects in an ambiguous and changing environment. 2+ years of eCommerce / behavioral data analysis experience or equivalent functional work; extracting insights from large structured & unstructured datasets Proactive communicator who thrives delivering results through inclusive, cross-group partnerships, with experience simplifying complex technical concepts for non-technical roles. Proven sense of high accountability and self-drive to take on and see-through big opportunities. Must be self-started, organized and detail oriented.