ECommerce Customer Service - Full Time

Hartville, OH | Ecommerce Customer Service

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts. We also invest in growth through training and professional development opportunities that enable our team to thrive at work and in their community.

If you value hard work, hospitality, and providing for others, we invite you to explore our openings and find your place with us.

The fast-growing Ecommerce Division of Hartville Hardware is looking to grow its Customer Service team. As we sell across multiple marketplace platforms — including Amazon, eBay, and Walmart — customers reach out by phone and email with questions, comments, concerns, and orders. As we continue to grow, our ability to keep up with the volume of customer contacts is crucial to our continued success.

We are looking for someone who is enthusiastic about providing world-class customer service and wants to be part of our growing customer service team.

Provide direct inbound customer service by phone and email for ecommerce consumers

Suggest process improvements as you spot opportunities

Work with the Customer Service Team, Warehouse personnel, and Buyers to deliver top-notch service from front end to back end — order listing accuracy, order placement, order tracking, and processing of returns

Other duties as needed

At least 1 year of customer service experience preferred

High school diploma or equivalent required

Basic computer knowledge preferred

Teachable, with good written and verbal communication skills

Embodies the values of HRM Enterprises

Technology Skills: Basic computer understanding, with a willingness to learn our online marketplace and ordering systems

Communication: Able to effectively communicate by phone, email, and in person with management, team members, and customers — conveying a professional, helpful image, with thankfulness and empathy especially valued with customers

Judgment: Good problem-solving skills and the ability to think on your feet

Self-Motivated: Holds themselves accountable, takes initiative, takes pride in their work, and strives for continuous improvement

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values guide everything we do:

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team.

Competitive Salary We offer a competitive base salary commensurate with your skills, experience, and current market standards.

Health Benefits Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.

Paid Time Off Generous PTO allowance, allowing you to maintain a healthy work-life balance.

Retirement Planning 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.

Professional Development Ongoing opportunities for professional development and growth within the organization.

Team Member Discounts Exclusive discounts on our products and services, fostering a culture of appreciation for our valued team members.

Wellness Programs Participation in wellness programs designed to enhance your overall health and well-being.

All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.